PMO PRO PTY LTD Privacy Policy.

Effective Date: 1 February 2019

Introduction:

PMO PRO PTY LTD (“we,” “our,” “us”) is committed to protecting your privacy in accordance with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable New South Wales privacy laws, including the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act). This Privacy Policy outlines how we manage personal information that we collect through our website [pmopro.com.au], social media, phone, email, or through our services.

By engaging with PMO PRO PTY LTD, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

We collect and hold a variety of personal information, which may include:

Personal Identifying Information: Full name, email address, phone number, job title, company name, and other contact details.
Service Information: Details necessary for us to provide consulting services, including project-specific data and interactions related to consultancy activities.
Financial Information: Billing and payment details, if applicable.
Usage Data: Information on how you use our website, including your IP address, browser type, pages visited, and interactions with website features. This may be collected via cookies or similar technologies.
Sensitive Information: In rare cases, we may collect sensitive information as defined under the Privacy Act 1988. For example, we may process information about your professional affiliations, demographic data, or work-related incidents if required by law or in connection with a specific service.

We aim to collect personal information directly from you unless it is unreasonable or impracticable to do so. In some instances, we may collect personal data from third parties, such as public sources, business partners, or your representatives.

2. Purpose of Collection and Use of Information:

We collect, hold, use, and disclose your personal information for the following purposes:

To provide our consulting services and related solutions to you.
To manage our business operations, including client relationship management and marketing communications.
To communicate with you, respond to inquiries, and provide updates on services.
To process transactions, issue invoices, and manage payments.
To comply with legal obligations, such as complying with relevant laws, regulations, and lawful requests.
To improve our website, services, and customer experiences based on user feedback and website usage patterns.
To monitor and enhance the security of our website and IT systems.

We will not use your personal information for purposes beyond what is outlined above without your consent unless required or permitted by law.

3. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. However, we may disclose your personal information under the following circumstances:

Service Providers and Partners: To contractors, subcontractors, consultants, and third-party service providers who assist us in providing services (e.g., IT support, data hosting, legal, financial, and marketing services). These entities are required to comply with privacy obligations and confidentiality agreements.
Business Transfers: In the case of a merger, sale, or corporate restructuring, we may transfer or share your personal information as part of the business transfer process.
Legal Compliance: We may disclose personal information where required by law, to comply with legal obligations, or to respond to a subpoena, court order, or government request.
Consent: Where you have expressly consented to disclosure or where disclosure is necessary for us to provide the services you have requested.

4. Overseas Disclosure:

In certain circumstances, we may disclose your personal information to entities located outside of Australia. When disclosing personal information to overseas recipients, we ensure that such recipients comply with applicable data protection laws and have appropriate safeguards in place. Your information may be stored or processed in countries that have data protection laws different from those in Australia.

5. Data Security

We take the security of your personal information seriously. We implement reasonable technical, physical, and administrative measures to protect your information from misuse, interference, unauthorised access, modification, or disclosure. This includes measures such as encryption, secure data storage, access controls, and regular security audits.

While we strive to protect your personal information, we cannot guarantee absolute security. You provide personal information at your own risk, and we recommend that you take appropriate steps to protect your data.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law. We may also retain your personal data for longer periods if it is necessary to protect our legal interests, including for tax, accounting, or legal purposes. Once your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

7. Your Rights and Choices

Under the Australian Privacy Principles (APPs) and the Privacy and Personal Information Protection Act 1998 (NSW), you have certain rights with respect to your personal information:

Access and Correction: You may request access to your personal information and request that we correct inaccurate, outdated, or incomplete information. We will process such requests in accordance with legal obligations and may require identity verification before providing access.
Anonymity and Pseudonymity: Where lawful and practicable, you may deal with us anonymously or under a pseudonym. However, this may limit our ability to provide services.
Complaints: If you believe we have breached an applicable privacy law, you may file a complaint. We take privacy complaints seriously and will promptly investigate your concern. You can contact us as outlined below, and if unsatisfied with our resolution, you may contact the Office of the Australian Information Commissioner (OAIC) or the NSW Information and Privacy Commission (IPC).

8. Use of Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies allow us to recognise your device and personalise your experience, including enabling certain website features, analysing site traffic, and improving security. You can control cookie preferences through your browser settings. However, disabling cookies may limit the functionality of our website.

9. Cross-Border Data Transfer

If we transfer personal information outside of Australia, we will take reasonable steps to ensure that the overseas recipient does not breach the APPs or is subject to similar privacy obligations in their jurisdiction. We may transfer data to countries that do not provide the same level of data protection as Australia, but only in circumstances where we have taken appropriate steps to protect your privacy.

10. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to periodically review this page for the latest information on our privacy practices. Any changes will be effective upon posting to our website.

11. Contact Us:

If you have any questions about this Privacy Policy, or if you wish to exercise your rights or lodge a complaint, please contact us at:

PMO PRO PTY. LTD.
33 Johnson St. Freshwater, NSW Australia, 2096
info@pmopro.com.au
+61 409 136 254
www.pmopro.com.au